Privacy policy

At Appliance House, accessible at https://appliancehouse.shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or contact us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website:

  • Contact information: Your name, email address, telephone number, and billing or delivery address.

  • Order information: Products purchased, order history, delivery details, and transaction-related information.

  • Payment information: Payment details necessary to process your transaction. Payments may be handled by third-party payment providers.

  • Account information: Login details and other information you provide if you create an account.

  • Technical information: Your IP address, browser type, device information, and information about how you interact with our website.

  • Customer service information: Messages and information you provide when contacting us.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process payments, refunds, and returns.

  • Communicate with you about your orders.

  • Respond to questions and customer service requests.

  • Maintain, operate, and improve our website.

  • Detect, investigate, and prevent fraud or unauthorized activity.

  • Comply with applicable legal and regulatory obligations.

  • Send marketing communications where permitted by law and, when required, with your consent.

3. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • E-commerce platform providers: To operate and maintain our online store.

  • Payment processors: To securely process payments and refunds.

  • Shipping and delivery companies: To deliver your orders.

  • Technology and service providers: To support website hosting, analytics, customer service, and security.

  • Professional advisers and authorities: Where necessary to comply with legal obligations or protect our legal rights.

We do not sell your personal information to third parties in exchange for money. Where applicable law treats certain data disclosures or advertising-related activities as a sale or sharing of personal information, we will comply with the relevant requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions.

  • Remember preferences and settings.

  • Understand website traffic and performance.

  • Improve the shopping experience.

  • Support advertising and marketing activities where enabled.

You can manage cookies through your browser settings. Where required by law, we will request your consent before using non-essential cookies.

Disabling certain cookies may affect some website features.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and meeting legal obligations.

Retention periods depend on the type of information and the applicable legal requirements.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you reside, depending on the location of our service providers.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing activities.

  • Request a copy of your information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Lodge a complaint with the relevant data protection authority.

To exercise any applicable rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

If you receive promotional emails from us, you can unsubscribe using the instructions included in those emails.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where doing so would violate applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal obligations.

Any updates will be published on this page, and the “Last updated” date will be revised accordingly.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Appliance House
3 Bow Brickhill Rd
Woburn Sands MK17 8QD
United Kingdom

Phone: +44 1525 303614
Website: https://appliancehouse.shop

We will review your inquiry and respond as appropriate.