Return and Refund Policy

Last updated: October 16, 2026

At Appliance House, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return or refund.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and any applicable consumer protection laws.

To begin a return, please contact our customer service team before sending any items back. Unauthorized returns may cause delays in processing your request.

2. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

• They are returned within the applicable return period.

• They are unused and, where reasonably possible, in their original condition and packaging.

• All included accessories, manuals, and other components are returned.

• Proof of purchase or an order confirmation is provided.

Certain products may not be eligible for return where permitted by law, such as personalized goods or sealed items that cannot be returned for health or hygiene reasons once unsealed.

Your statutory rights are not affected by this policy. Faulty, damaged, misdescribed, or incorrectly supplied products may be subject to different remedies under applicable law.

3. How to Request a Return

To request a return, please contact us using the details below and provide:

• Your order number.

• The name of the product you wish to return.

• The reason for your return.

• Photos of the item, if it arrived damaged or defective.

Our team will review your request and provide instructions on the next steps, including the appropriate return address where applicable.

Please do not send products to an address other than the return address confirmed by our team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and, where helpful, photographs showing the issue. We will assess your request and explain the available options in accordance with applicable law.

Depending on the circumstances, you may be entitled to a replacement, repair, refund, or another appropriate remedy.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will generally be issued to your original payment method, unless another method is agreed or required by law.

We aim to process approved refunds within 14 days, subject to applicable legal requirements and the circumstances of the return. Your bank or payment provider may require additional time to make the funds available.

If your refund has not arrived after the expected processing period, please contact us.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

• Change of mind: You may be responsible for return shipping costs where permitted by law and where this has been properly disclosed.

• Damaged, defective, or incorrect items: We will explain the return arrangements and applicable costs in accordance with your legal rights.

• Other circumstances: Any applicable return shipping charges will be communicated before the return is completed.

Original shipping charges and other costs will be handled in accordance with applicable consumer protection laws.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We may be unable to stop an order once it has been processed or dispatched.

If you are a consumer in the United Kingdom, you may have a statutory right to cancel certain online purchases within 14 days of receiving the goods, subject to legal exceptions. Where applicable, we will provide information about exercising this right and obtaining a refund.

Nothing in this policy limits any cancellation rights you may have under applicable law.

8. Exchanges

If you would like to exchange an item, please contact our customer service team. Exchanges depend on product availability and the circumstances of your request.

If an exchange is not possible, we will explain the available alternatives.

9. Non-Returnable Items

Some products may be excluded from return where permitted by law. Examples can include:

• Personalized or custom-made products.

• Sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken.

• Products that have been damaged through misuse or improper handling, to the extent permitted by law.

These exclusions do not remove any rights you may have regarding faulty, defective, or misdescribed goods.

10. Contact Us

If you have questions about returns, cancellations, or refunds, please contact us:

Appliance House
3 Bow Brickhill Rd
Woburn Sands MK17 8QD
United Kingdom

Phone: +44 1525 303614
Website: https://appliancehouse.shop

Please include your order number in your message so we can assist you more efficiently.

Thank you for shopping with Appliance House. We appreciate your business and will do our best to help resolve any concerns