Shipping policy
At Appliance House, we aim to process and deliver your orders as efficiently as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.
1. Order Processing Time
Our standard order processing time is 0–1 business day.
Orders are reviewed and prepared for shipment after they are placed. Processing may take slightly longer during public holidays or periods of high order volume.
2. Shipping Time
Our estimated shipping time is 3–7 business days after your order has been processed.
Delivery times are estimates and may vary depending on your location, carrier availability, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is available for your order, the applicable terms will be shown on our website or during checkout.
4. Order Confirmation
After placing an order, you should receive an order confirmation email containing your order details.
Please check your inbox and spam folder if you do not receive the confirmation. If you believe your order was placed successfully but have not received confirmation, contact our customer service team.
5. Shipping Confirmation and Tracking
When your order has been dispatched, you may receive a shipping confirmation email with tracking information, if available.
Tracking updates may take some time to appear after the carrier receives your package.
6. Delivery Address
Please ensure that your shipping address and contact information are accurate and complete when placing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that address changes will be possible once an order has been processed or dispatched.
Your statutory rights regarding delivery remain unaffected.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can help you check its status.
Although we work to meet the estimated delivery times, delays may occur due to circumstances beyond our reasonable control. Your rights under applicable consumer protection laws will not be affected.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include your order number and a description of the issue. Photographs may also help us assess your request and determine the appropriate next steps.
9. Contact Information
If you have any questions about our shipping policy or your order, please contact us:
Appliance House
3 Bow Brickhill Rd
Woburn Sands MK17 8QD
United Kingdom
Phone: +44 1525 303614
Website: https://appliancehouse.shop